Delivery Information
At H&H Fresh Ltd, we aim to deliver your groceries safely, efficiently, and at the freshest possible quality. Please read the information below to understand how our delivery service operates
Delivery Areas
We currently deliver once per week to selected postcode areas only.
Our delivery service is currently available for the following postcode areas:
- LU1
- LU2
- LU3
- LU4
- LU5
- LU6
- HP18
- HP19
We currently deliver to residential house addresses only (Ground Floor Delivery Only).
At present, we are unable to deliver to flats, apartments, or commercial premises.
Customers living in flats may still create an H&H Fresh account and place orders for delivery to an eligible house address belonging to a friend or family member within our delivery area.
Delivery Schedule
Delivery days depend on your delivery postcode.
Please refer to our Delivery Schedule to see:
- Order cut-off day and time
- Delivery day
- Delivery time slot
- Applicable delivery charge
Orders placed after the cut-off time will automatically be scheduled for the following week’s delivery.
Delivery Charges
Please Note: Orders placed after the published cut-off time will automatically be scheduled for the next available delivery day for your postcode. Delivery days and times are based on the delivery postcode selected during checkout.
Minimum Order
The minimum order value is £20.00.
Mango Boxes and Whole Watermelons are excluded when calculating the minimum order value.
Please Note: Orders placed after the published cut-off time will automatically be scheduled for the next available delivery day for your postcode. Delivery days and times are based on the delivery postcode selected during checkout.
Minimum Order
The minimum order value is £20.00.
Mango Boxes and Whole Watermelons are excluded when calculating the minimum order value.
Delivery Charges
Delivery charges depend on your selected delivery time slot.
- Morning Delivery (9:00am – 2:30pm): FREE
- Evening Delivery (4:00pm – 10:30pm): 29p
Please refer to the Delivery Schedule for your postcode.
Delivery and Payment
We deliver once per week according to your postcode area’s delivery schedule.
Where applicable, payment will be collected using your selected payment method at checkout.
Please ensure someone is available to receive your order during your chosen delivery time slot.
Fresh Produce & Weight-Based Products
Some fresh fruit and vegetables are sold by weight.
For Example, Products such as Bottle Gourd (Dudhi), Potatoes, Papaya, Pumpkin, and similar items cannot always be cut to an exact requested weight.
Where this occurs, we will supply the closest available weight.
The final invoice may therefore vary slightly from your original order.
Failed Deliveries
If we are unable to complete your delivery because:
- nobody is available to receive the order;
- the delivery address is incorrect;
- access to the property is restricted;
In this case, we may be unable to complete the delivery. Handling charge may be applied £2.99 per Order for not deliver order.
Additional delivery charges may apply if a redelivery is requested.
Address Accuracy
Please ensure your delivery address, postcode, and contact details are accurate before placing your order.
Once an order has been prepared for delivery, we may not be able to change the delivery address.
Delivery Delays
While we always aim to deliver within the scheduled delivery window, delays may occasionally occur due to:
- severe weather;
- traffic conditions;
- vehicle breakdowns;
- unexpected operational circumstances.
If a significant delay occurs, we will contact you using the details provided with your order.
Contact Us
If you have any questions about delivery, please contact us.
H&H Fresh Ltd
🌐 Website: hhfresh.co.uk
📧 Email: sales@hhfresh.co.uk
📞 Telephone: 07749 975727