Privacy Policy
Effective Date: [08/08/2026]
- This Privacy Policy explains how H&H Fresh Ltd collects, uses, stores, and protects your personal information when you visit hhfresh.co.uk, place an order through our website, or use any of our services.
- H&H Fresh Ltd(hhfresh.co.uk) is the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- By accessing our website or using our services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
1. Information We Collect
- Depending on how you use our website, we may collect the following information:
Personal Information
- Full name
- Username (if applicable)
Contact Information
- Email address
- Telephone number
- Billing address
- Delivery address
Payment Information
- Payments are processed securely through our payment providers. We do not store your full debit or credit card details.
- If you choose to enable Wallet Auto Top-Up, your payment card details are securely stored by our payment service provider. H&H Fresh Ltd does not store your full payment card details. We retain only the information necessary to identify your saved payment method and process future authorised top-up transactions with your consent.
Order Information
- Products purchased
- Order history
- Delivery details
- Refunds and returns
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website log files
Website Usage Information
- We collect anonymous information about how visitors use our website through analytics services such as:
- Microsoft Clarity
- Meta Pixel (Facebook & Instagram)
Marketing Preferences
- Your communication preferences and any marketing subscriptions.
2. How We Collect Your Information
- We collect personal information when you:
- Create an account.
- Place an order.
- Contact our customer service team.
- Subscribe to marketing communications.
- Browse our website using cookies.
- Interact with our advertising or social media pages.
3. How We Use Your Information
- We use your information for the following purposes:
Processing Orders
- To process payments, prepare orders and arrange delivery. (Legal Basis: Contract)
Customer Account Management
- To create and manage your online account. (Legal Basis: Contract and Legitimate Interests)
Customer Support
- To respond to enquiries and resolve issues. (Legal Basis: Legitimate Interests)
Fraud Prevention & Security
- To detect fraud, prevent misuse of our services and maintain website security. (Legal Basis: Legitimate Interests)
Marketing
- To send promotional emails, offers and newsletters where you have provided consent. (Legal Basis: Consent)
Website Improvement
- To analyse website performance and improve customer experience. (Legal Basis: Legitimate Interests or Consent (where required))
Legal Compliance
- To comply with tax, accounting and legal obligations. (Legal Basis: Legal Obligation)
4. Cookies
- Our website uses cookies to improve functionality and enhance your browsing experience.
- We use: Essential Cookies, Performance Cookies, Analytics Cookies, Marketing Cookies
- These may include: Google Analytics 4, Microsoft Clarity, Meta Pixel
- You can change your cookie preferences at any time through your browser settings or our Cookie Preferences banner.
These providers have their own privacy and cookie policies.
5. Sharing Your Information
- We never sell your personal information.
- Your information may only be shared with trusted third parties that help us operate our business, including:
- Payment service providers
- Delivery partners
- Website hosting providers
- IT support providers
- Marketing and analytics providers
- Professional advisers
- Government authorities where legally required
- All third parties are required to keep your information secure and confidential.
6. International Data Transfers
- Some of our service providers may process information outside the United Kingdom.
- Where this occurs, we ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreement (IDTA)
- UK Addendum to the EU Standard Contractual Clauses
- Other legally approved transfer mechanisms
7. Keeping Your Information Secure
- We take appropriate technical and organisational measures to protect your personal information, including:
- SSL encrypted website connections
- Secure servers
- Restricted staff access
- Secure payment processing
- Regular security monitoring
- Although we take every reasonable precaution, no online system can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We only keep personal information for as long as necessary.
Typical retention periods include:
- Orders & Financial Records (6 years)
- Customer Accounts (Until account deletion or inactivity)
- Marketing Preferences (Until consent is withdrawn)
- Analytics Data (Up to 26 months)
9. Your Privacy Rights
- Under UK data protection law you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (where legally permitted)
- Restrict processing
- Object to processing
- Withdraw marketing consent
- Receive a copy of your data (Data Portability)
- Lodge a complaint with the Information Commissioner's Office (ICO)
- To exercise any of these rights, please contact us.
10. Automated Processing
- We may use advertising and analytics platforms, including Google and Meta, to display more relevant advertisements and improve our services.
- These processes do not produce decisions that have any legal or similarly significant effect on you.
11. Children's Privacy
- Our website is intended for adults.
- We do not knowingly collect personal information from anyone under the age of 16 except where required for the lawful sale of age-restricted products.
12. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time.
- Any changes will be published on this page together with the updated effective date.
13. Contact Us
- If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
H&H Fresh Ltd
Website: www.hhfresh.co.uk
Email: info@hhfresh.co.uk
Telephone: 07749 975727
Registered Office: H & H FRESH Ltd. 3rd Floor Suite,207 Regent Street, London, W1B 3HH
Company Number: 16630561
13. Information Commissioner's Office (ICO)
f you believe we have not handled your personal information correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF